徐丽,撒建欣,徐雷,沈德红,徐长妍.快递末端配送体系的问题分析及优化研究[J].包装工程,2020,41(23):141-153.
XU Li,SA Jian-xin,XU Lei,SHEN De-hong,XU Chang-yan.Problem Analysis and Optimization of Express Terminal Delivery System[J].Packaging Engineering,2020,41(23):141-153. |
| 快递末端配送体系的问题分析及优化研究 |
| Problem Analysis and Optimization of Express Terminal Delivery System |
| 投稿时间：2020-06-22 |
| DOI：10.19554/j.cnki.1001-3563.2020.23.021 |
| 中文关键词: 末端配送 快递 层次分析法 模糊综合评价 |
| 英文关键词: terminal delivery express delivery analytic hierarchy process fuzzy comprehensive evaluation method |
| 基金项目:江苏省高校哲学社会科学研究基金(2017SJB0127);教育部人文社会科学研究一般项目(19YJC760132) |
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| 中文摘要: |
| 目的 为解决快递末端配送中存在的回收体系不完善，快递的不安全性，快递员与消费者沟通少，快递员拒绝上门配送等问题。方法 通过层次分析法建立快递末端配送体系的模型，并通过模糊综合评价，得出消费者对于目前快递末端配送的评分。结果 环境效益的权重为0.665，表明消费者较为重视，然而经济效益的权重为0.104，表明消费者较易忽视。同时，建立了快递末端配送综合效益与指标体系的关系式，时间成本的权重最高为0.619，运输成本的权重最低为0.097，表明消费者较为注重时间成本，较易忽视运输成本。综合评价得出消费者对现有快递末端配送的评分结果为75.09分，满意度为中等。结论 提出了快递市场规范化，制定了快递回收机制，合理分配快递末端配送投入方式以及给出了一些APP或小程序的优化建议，为我国快递末端配送提供借鉴。 |
| 英文摘要: |
| The work aims to solve the problems existing in the terminal delivery of the express, such as the imperfect recycling system, the security problem of the express, the lack of communication between the couriers and consumers, the rejection of door-to-door delivery by the courier, etc. The model of the express terminal delivery system was established through the analytic hierarchy process, and the consumer's score for the current express terminal delivery was obtained through the fuzzy comprehensive evaluation method. The weight of the environmental benefits was 0.665, which indicated that the consumers paid more attention to it. However, the weight of the economic benefits was 0.104, which indicated that consumers were easier to ignore it. At the same time, the relationship formula between the comprehensive benefit of express terminal delivery and the index system was established, the weight of time cost was the highest at 0.619, and the weight of transportation cost was the lowest at 0.097, which indicated that consumers paid more attention to time cost and tended to ignore transportation cost. Through comprehensive evaluation, the consumer's score of the existing express terminal delivery was 75.09, and the satisfaction was medium. The standardization of express market is put forward, the express recycling mechanism is formulated, the input mode of express terminal distribution is allocated rationally, and some optimization suggestions of APP or small procedures are given, which can provide reference for express terminal distribution in China. |
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